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Tech professionals need to 'get out of the data' and talk to people again
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简介Luis Alvarez/Getty ImagesIt wasn't too long ago that customers of Citizens Bank found their accounts...
It wasn't too long ago that customers of Citizens Bank found their accounts overdrawn, Wells Fargo customers missed their paychecks, and Southwest Airlines customers missed their flights -- on two occasions. These were terrible customer experiences, for sure, and all caused by software glitches. But it's the more mundane, day-to-day inconveniences that can ruin good CX.
Garmin wins big at CES, launches new products and updates Garmin Connect From indoor solar to light-based internet, photonics offers a brighter future I saw Samsung and LG's new transparent TVs at CES, and there's a clear winner Have 10 hours? IBM will train you in AI fundamentals - for free Garmin wins big at CES, launches new products and updates Garmin ConnectTags:
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