Employee skills gap and trust are biggest impediments to business adoption of generative AI

It's surprising that customer service is not a leader in the adoption of AI given the scale, volume, and deterministic nature of service transactions. 

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Artificial intelligence can play a crucial role in assisting leaders and their teams in making strategic, as well as immediate, data-driven decisions and taking effective action. AI has the potential to automate 40% of the average workday, but are companies ready to implement and operationalize the use of generative AI? More than 50% of sales and service teams don't know how to get the most value out of generative AI, according to a survey of more than 2,000 sales and service professionals. Salesforce research identified these key findings: 

AI in 2023: A year of breakthroughs that left no human thing unchanged These are the jobs most likely to be taken over by AI AI at the edge: 5G and the Internet of Things see fast times ahead Almost half of tech executives say their organizations aren't ready for AI or other advanced initiatives AI in 2023: A year of breakthroughs that left no human thing unchanged

These are the jobs most likely to be taken over by AI

AI at the edge: 5G and the Internet of Things see fast times ahead

Almost half of tech executives say their organizations aren't ready for AI or other advanced initiatives

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