您现在的位置是:Closing the cultural and skills gaps in digital customer experiences >>正文
Closing the cultural and skills gaps in digital customer experiences
后花园论坛社区|2024夜上海论坛网|爱上海419论坛 -- Back garden278人已围观
简介iStockphoto/Getty ImagesTechnology jobs have always tended to be straightforward roles -- heads down...
Technology jobs have always tended to be straightforward roles -- heads down, designing, building, troubleshooting, more troubleshooting, and staying on top of new technology announcements. Oh, and more troubleshooting. But the time has come to turn as much as possible to automation and cloud providers, and reconsider the roles of technologists and technology leaders.
Digital Transformation
- Demand for blockchain skills shot up 552% in 2022. Here's why
- Top of the data heap: First-hand advice on becoming a chief data officer
- When it comes to tech spending in 2023, there's one top priority
- Small businesses need more help with tech. Here are five ways to get it
It's time to open them up as more strategic advocates for business transformation. The business recognizes that this is needed. It's a matter of adapting the corporate culture, and finding or developing the skills that can move things forward.
This was all triggered by the rush to digital that commenced in the spring of 2020, which turned tech professionals almost overnight into customer experience advocates.
"Within the last two years, technology professionals have evolved their skillsets to deliver resilient, transformative customer experiences," observed Chris Rittler, vice president of CX product management for Cisco. "Working closely together, technology teams have implemented efficient processes to reimagine how they create, capture, and prioritize customer experiences to keep pace as business priorities shift."
We wanted to make things worse, says McDonald's, but it costs too much money The #1 way AI is transforming grocery shopping A United Airlines pilot made a big speech to passengers. Not everyone will love it It's time for tech teams to find their voice in customer experience We wanted to make things worse, says McDonald's, but it costs too much moneyTags:
转载:欢迎各位朋友分享到网络,但转载请说明文章出处“后花园论坛社区|2024夜上海论坛网|爱上海419论坛 -- Back garden”。http://dzbz.com.cn/news/5937.html
相关文章
Microsoft's SwiftKey keyboard brings more AI
Closing the cultural and skills gaps in digital customer experiencesScreenshot by Lance Whitney/ZDNETMicrosoft's SwiftKey keyboard has been spruced up with another roun...
阅读更多
Higher education plays a big role in preparing graduates for an AI
Closing the cultural and skills gaps in digital customer experiences"Artificial intelligence is often considered magic," says Professor Tom Davenport, addressing a crow...
阅读更多
Firefox is getting an AI
Closing the cultural and skills gaps in digital customer experiencesAnadolu Agency/Contributor/Getty ImagesIf you've ever browsed reviews for an online product, you've...
阅读更多
热门文章
- Walls between technology pros and customers are coming down at mainstream companies
- Okta reports solid Q4 results but growing expenses as it scales up
- As cloud costs spiral upward, enterprises turn to a thing called FinOps
- Meta's AI image generator says language may be all you need
- Demand for blockchain skills shot up 552% in 2022. Here's why
- Paper catalogues to data catalogues: How digital transformation has changed everything about retail
最新文章
AI is great at coding, but there are some massive caveats
How to use Wordtune AI to rewrite texts on your iPhone
AWS and Salesforce team up to help content distributors deliver better streaming services
OpenAI beefs up its image generating AI tool with DALL
Google One VPN is now available on iOS devices
Google's new tool can detect AI