您现在的位置是:How I learned the hard way about Southwest Airlines' awful technology >>正文
How I learned the hard way about Southwest Airlines' awful technology
后花园论坛社区|2024夜上海论坛网|爱上海419论坛 -- Back garden38人已围观
简介Perfectly stormy?Southwest Airlines/Screenshot by Chris MatyszczykWhile you're still stuck at some c...
Perfectly stormy?
Southwest Airlines/Screenshot by Chris MatyszczykWhile you're still stuck at some crowded airport -- perhaps one where the police are telling you that you're trespassing -- the apologies have begun.
Also:5 must-have devices for work travel now
Southwest Airlines CEO Robert Jordan finally, after more than two days of chaos, offered a heartfelt video of apology.
I'm sorry. I meant an utterly robotic video of an apology written, it appeared, by a lawyer.
Of course, as the apologies rained down in an unconvincing squall, apologists emerged too. Perhaps half a million customers had their journeys ruined but this was the "perfect storm," they declared.
Oh yes. So very perfect. Poor unlucky Southwest Airlines.
The weather was so, so much fiercer than the airline had imagined. Who could have conceived places like Chicago and Denver could get so cold in December? Who could have imagined, indeed, that some employees might not want to work in such cold, or might fall sick while doing so?
And who could have imagined that the airline's management might have responded with, oh, harsh words to those employees and demands that they bring a doctor's note?
It's not as if other airlines weren't affected. Wait, but Southwest canceled 2,293 flights on Dec. 26, while American Airlines canceled 12?
Software? What Software?
But then there was the software.
The airline has software systems from the 1990s. Southwest had to try and contact their pilots and crew last week by phone because there was no app or other more advanced technological means available to discover where they were. Some crew say they couldn't get through for 10 hours.
more Technically Incorrect
- How I learned the hard way about Southwest Airlines' awful technology
- I bought Apple's M2 MacBook Air and now I'm weeping
- I just spent a week with a robot cat and my life will never be the same
- One of America's most hated companies hired a security robot. It didn't go well
Please let's not say no one could see this supposed perfect storm coming.
When he became Southwest CEO, Robert Jordan freely confessed the airline's systems were antiquated.
May I offer you just one of his prescient observations?: "When you're in irregular operations (such as cancelations and delays caused by weather or other factors), I've got aircraft out of place and customers out of place, and this aircraft needs to end up in that maintenance base. There are probably tools that we can use to more quickly notice problems and provide solutions."
The best tech gear to stuff in your luggage
Jason Cipriani and Jason Perlow have tested hundreds of mobile tech gadgets, and these are the handful of devices and accessories they make sure to pack for vacations, work trips, and even daily outings.
Read nowIndeed, Southwest has only just now thought it a good idea to put power outlets on at least some of its planes.
Too often with airlines, we learn the hard way. We hope the worst isn't going to happen, but very bad things happen far too often.
Please, though, Southwest customers know that the airline is truly, truly sorry and has always been committed to upgrading its technology.
But not as committed as it's been to making sure its executives and shareholders make lots of lucre.
When the airlines got their government bailouts, they were forbidden from share buybacks or from offering dividends until September this year.
Garmin wins big at CES, launches new products and updates Garmin Connect From indoor solar to light-based internet, photonics offers a brighter future I saw Samsung and LG's new transparent TVs at CES, and there's a clear winner Have 10 hours? IBM will train you in AI fundamentals - for free Garmin wins big at CES, launches new products and updates Garmin ConnectTags:
转载:欢迎各位朋友分享到网络,但转载请说明文章出处“后花园论坛社区|2024夜上海论坛网|爱上海419论坛 -- Back garden”。http://dzbz.com.cn/news/8257.html
相关文章
ChatGPT: One million people have joined the waitlist for Microsoft's AI
How I learned the hard way about Southwest Airlines' awful technologyImage: 10'000 Hours/Getty ImagesMicrosoft might finally have a hit on its hands with the ChatGPT-enh...
阅读更多
AWS ups its industry ground game at re:Invent 2021
How I learned the hard way about Southwest Airlines' awful technologyAWS CEO Adam Selipsky went vertical in his keynote.CloudWhat is digital transformation? Everything...
阅读更多
Can we get rid of all the single
How I learned the hard way about Southwest Airlines' awful technologyNDLAA new partnership aims to take a big bite out of the scourge of single-use plastic. With the hel...
阅读更多
热门文章
- Growth in cloud and e
- No really, robots are about to take A LOT of jobs
- Archive360 report: IT migration to the Cloud is hitting big obstacles
- Bing Chat now has ads
- Tech professionals need to 'get out of the data' and talk to people again
- Swoop Aero gets green light from Australian aviation authority for drone centre
最新文章
AI startup Snorkel preps a new kind of expert for enterprise AI
Meta's Data2vec 2.0: Second time around is faster
How an AI tool could crack your passwords in seconds
Microsoft makes a push for AI responsibility and safety through Azure
Elon Musk drops details about Tesla's humanoid robot
AI critic Gary Marcus: Meta's LeCun is finally coming around to the things I said years ago