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Generative AI can make some workers a lot more productive, according to this study
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简介Westend61/Getty ImagesWhen thinking about generative AI in the workforce, it's easy to think of the ...
When thinking about generative AI in the workforce, it's easy to think of the worst-case scenario -- AI replacing human jobs. However, a study shows that generative AI tools can have a positive impact on workers, particularly those working in the customer service sector.
A working paper by the National Bureau of Economic Research found that access to generative AI can increase workers' productivity by 14% on average, as measured by the amount of customer issues the agents were able to resolve per hour.
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