Tech professionals need to 'get out of the data' and talk to people again

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It wasn't too long ago that customers of Citizens Bank found their accounts overdrawn, Wells Fargo customers missed their paychecks, and Southwest Airlines customers missed their flights -- on two occasions. These were terrible customer experiences, for sure, and all caused by software glitches. But it's the more mundane, day-to-day inconveniences that can ruin good CX.

Garmin wins big at CES, launches new products and updates Garmin Connect From indoor solar to light-based internet, photonics offers a brighter future I saw Samsung and LG's new transparent TVs at CES, and there's a clear winner Have 10 hours? IBM will train you in AI fundamentals - for free Garmin wins big at CES, launches new products and updates Garmin Connect

From indoor solar to light-based internet, photonics offers a brighter future

I saw Samsung and LG's new transparent TVs at CES, and there's a clear winner

Have 10 hours? IBM will train you in AI fundamentals - for free

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